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Upendra Srivastava
Open to opportunitiesI investigate high-risk financial crime cases and drive risk-based operational decisions.
India
About
At Revolut, I investigate 30–40 L2 and high-value business transaction cases daily, making evidence-based reimbursement and recovery decisions across complex financial crime, fraud, scam, and account takeover cases.
I maintain 100% QC accuracy, complete 60–70 QC reviews weekly, moderate L1 and L2 queues, and train agents on investigation quality. I also use Dante, Jira, Metabase, Confluence, Gemini, and internal AI tools to improve workflows, including a structured vulnerability assessment model for UK users.
Experience
FinCrime Analyst – Core | L2
Handle complex and very-high-risk financial crime and business transaction cases, performing risk-based assessments and making reimbursement and recovery decisions. Maintain 100% QC accuracy, serve as L1/L2 Moderator, and support Team Leaders and agent training.
Financial Crime InvestigationsAML OperationsAccount TakeoverRisk AssessmentPolicy ApplicationEscalation ManagementOperational RiskQuality ControlQC ReviewsRoot Cause AnalysisProcess ImprovementWorkflow OptimizationAudit SupportCase ManagementTeam LeaderStakeholder ManagementDanteJiraMetabase
FinCrime Analyst Support
Investigated fraud, scam, account takeover, and customer risk cases using risk-based decision making and internal procedures. Handled escalated cases, supported PSR and reimbursement decisions, and performed root cause analysis and quality checks.
Financial Crime InvestigationsFraud AnalysisAccount TakeoverEscalation ManagementReimbursementRecoveryRoot Cause AnalysisAudit SupportJira
Support Specialist
Supported customers and operational workflows in a fast-paced fintech environment while maintaining service quality and process adherence. Investigated customer issues, escalated specialist cases, and developed knowledge of Revolut products and internal systems.
Customer SupportCase ManagementEscalation ManagementProcess AdherenceFintech Operations
Customer Support / Operations
Provided customer support and operational assistance in a high-volume environment while maintaining quality and process adherence. Investigated customer issues, identified root causes, and provided resolutions or escalations.
Customer SupportOperationsRoot Cause AnalysisCase ManagementEscalation Management