Loading profile…
Vaidile Jan
Open to opportunitiesSenior Claims Specialist
Senior claims and client operations specialist combining legal case analysis with customer-focused communication.
SpainSenior Claims Specialist at Flight Delayed
About
I’m an organised, detail-oriented Client & Operations Specialist with hands-on experience in customer communication, case analysis, and administrative operations in international settings. My background spans legal claims processing, e-commerce operations, and hospitality—built through living and working across five countries.
In my current Senior Claims Specialist role, I analyse and evaluate flight compensation claims to determine legal viability and next steps, and I manage communication with partner lawyers and airlines throughout the process. I also trained and onboarded new colleagues on claims procedures and internal tools, progressing from Junior to Senior within one year.
Experience
Senior Claims Specialist
Analysed and evaluated flight compensation claims, determining legal viability and next steps while managing ongoing communication with partner lawyers and airlines. Progressed from Junior to Senior within one year and handled increasing responsibility over the following two years.
Flight Compensation ClaimsPartner Lawyer CoordinationClaims ManagementEligibility Assessment
Order Processing Specialist
Handled customer communication for US-based clients via email and phone and managed order fulfilment to resolve issues and prevent delays. Trained new team members on internal processes and customer handling.
Order FulfilmentClient CommunicationAdministrative Operations
Hotel Receptionist
Managed guest check-ins, reservations, and front desk operations in a busy London hotel. Coordinated breakfast and housekeeping stock management and created cleaning staff schedules.
Front Desk Operations
Education
Kaunas University of Applied Sciences
Earned a bachelor’s degree in Tourism and Hotel Management (speciality) at Kaunas University of Applied Sciences from 2014 to 2017.
Earned a bachelor’s degree in Tourism and Hotel Management (speciality) at Kaunas University of Applied Sciences from 2014 to 2017.