valentina vujisic

I’m an experienced Customer Care Team Lead with extensive background in customer support, technical support, finance-related operations, team management, and client communication. Since January 2022, I’ve led customer care operations by supervising agents, providing technical support, handling finance-related customer inquiries, monitoring KPIs, coaching the team, and resolving complex issues to protect customer experience quality. Before that, I worked as a Customer Care Representative (November 2019 – January 2022), assisting customers through chat, email, and phone with technical and account-related issues, managing escalations, and maintaining high customer satisfaction. I also gained focused experience in chatbot and voice bot testing for 6 months—identifying communication and functionality issues, giving optimization feedback, and improving customer interaction workflows. Earlier, at MHT Products, I served as Manager / Interpreter / Assistant, where I managed daily operations, organized schedules, supervised employees, and supported company leadership while also working as an interpreter. I bring a structured, efficiency-minded approach to workflow organization and reporting, paired with multilingual communication in English, German, and Spanish to make customers feel clearly heard and supported.