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Val RomB
Looking for a jobCustomer Advocate
Customer Advocate at TECH MAHINDRA, retaining clients and supporting cross-selling in bilingual campaigns.
MexicoCustomer Advocate at Tech Mahindra
About
At TECH MAHINDRA, I provide multichannel support to international clients in bilingual campaigns, handling sales follow-up and retention. I’ve helped retain customers in interactions involving cancellation intent.
At DOCTORALIA, I supported health professionals through calls, chat, and WhatsApp, and achieved a 90% retention rate in my assigned portfolio. My after-sales customer satisfaction score was above 90%, with effective resolution on first contact.
At Universidad DAVINCI, I advised prospective students and followed their enrollment process through closing. I averaged 110% of the monthly commercial target in digital and phone recruitment campaigns.
At UVM & UNITEC, I advised prospects on academic and financial options and earned recognition for achieving 100% to 115% of monthly enrollment targets. I’m looking to contribute my sales and service experience at an organization with a solid, stable value proposition, while growing professionally.
Experience
Customer Advocate
Provided multichannel service to international clients in bilingual campaigns, managing sales closure and retention. Recognized for effective handling of complex situations and high performance.
CRMInConcertBilingual Customer ServiceObjection HandlingCross SellingRetention
Sales & Customer Success Specialist
Prospected, advised, and consolidated sales with health professionals, managing multichannel service. Achieved 90% retention rate and customer satisfaction above 90%.
CRMMultichannel ServiceCross SellingCustomer RetentionKPI ManagementConsultative Selling
Education
Tecnological University of Mexico (UNITEC)
Pursued a Bachelor's degree in International Relations, completing 50% of the credits. Studies are incomplete.
HubSpot Academy
Completed a course on Consultative Sales and Closing Strategies.
Dale Carnegie
Completed a certification in Handling Objections and Effective Communication in Sales.
Microsoft
Earned the Microsoft Office Specialist: Associate certification for Office 2022/365.
Earned the Microsoft Office Specialist: Associate certification for Office 2022/365.