Loading profile…
Loading profile…
Customer Tech Support
Customer Tech Support at LEADS GLOBE (LyteHosting), resolving hosting and billing issues through WHMCS support.
NigeriaCustomer Tech Support at Leads Globe (LyteHosting)
Provided first-line technical support via WHMCS, resolving an average of 40 tickets per shift and handling 10-20 calls daily. De-escalated frustrated customers and maintained service quality during server downtime.
WHMCSTechnical TroubleshootingCustomer SupportTicket ManagementConflict ResolutionDe escalationCold CallingCommunication SkillsProblem SolvingTime ManagementGoogle WorkspaceMicrosoft Office
Bachelor of Medical Laboratory Science degree with Second Class Honours (Lower Division) from Imo State University, Owerri, from 2020 to 2025.
Bachelor of Medical Laboratory Science degree with Second Class Honours (Lower Division) from Imo State University, Owerri, from 2020 to 2025.
Senior Secondary School Certificate from Owerri Girls' Secondary School, Owerri, from 2012 to 2018.
Senior Secondary School Certificate from Owerri Girls' Secondary School, Owerri, from 2012 to 2018.
Profile sourced from Himalayas.