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Varun Manneli
Looking for a jobSenior Systems Engineer
Senior Systems Engineer at Cognizant supporting Synchrony users, handling critical incidents and earning a 9.2 CSAT score.
IndiaSenior Systems Engineer at Cognizant Technology Solutions
Experience
Senior Systems Engineer
Cognizant Technology Solutions
Provided L1 technical support to global Synchrony users via voice, chat, and email, troubleshooting Windows, Linux, macOS, and Chromebook issues. Managed incidents in ServiceNow, achieving a CSAT score of 9.2 while maintaining SLA compliance.
ServiceNowIncident ManagementActive DirectoryWindowsLinuxMacOSChromebooksAWS Management ConsoleSLA ManagementTroubleshooting
Associate Analyst
Administered and maintained RHEL and Ubuntu Linux servers in production and staging environments, ensuring system stability and compliance. Performed patch management, system updates, and security hardening across multiple environments.
Linux AdministratorRHELUbuntuPatch ManagementSecurity HardeningServiceNowTroubleshooting
Education
Bhavan's Vivekananda College
Pursued a Bachelor's degree in Physical Science with a focus on Electronics and Computers.
Toppers Junior College
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry.