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Customer Support & MIS Executive
Customer Support & MIS professional using Excel VBA to automate support reporting and track SLA, CSAT, and resolution metrics.
IndiaCustomer Support & MIS Executive at Self Employed
Automated daily and weekly customer support MIS reports using Excel VBA Macros across 1,500+ tickets, reducing report compilation time by 75%. Programmed VBA subroutines to categorize tickets by priority and auto-flag SLA breaches.
ExcelVBA MacrosPivot TablesSQLPower BIDAXData ModelingMIS ReportingSLA TrackingCSATFCR
Pursued a Bachelor of Commerce with a focus on Computer Applications.
Profile sourced from Himalayas.