Vhanvenalle User

I'm currently leading end-to-end onboarding and implementation projects at Lavu Inc. for restaurant and hospitality clients adopting cloud-based POS solutions. I serve as the primary point of contact from contract execution through go-live, delivering virtual training, implementation planning, stakeholder alignment, and adoption support. I partner with Sales, Technical Support, and Implementation teams to drive successful customer outcomes. Previously, I managed enterprise real estate software onboarding at RealPage PH and coordinated software implementation, training, and go-live readiness at Tribute Technology. Across these roles, I've maintained project timelines, supported platform adoption, and kept stakeholders engaged. My background also includes more than a decade at Reed Elsevier SharedServices, where I led coaching and performance improvement initiatives, analyzed CSAT and service trends, and contributed to Lean Six Sigma improvements. I use AI-enabled tools and operational discipline to improve workflows and customer experience.