Victoria Abiodun

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Customer Experience Personnel

Customer Experience Personnel at Sterling Bank Plc, who improved customer satisfaction above 80% and cut query resolution time by 30%.

NigeriaCustomer Experience Personnel at Sterling Bank Plc

About

At Sterling Bank Plc, I manage customer enquiries, service requests, and operational issues, while supporting onboarding and helping customers navigate banking services. I use CRM and core banking systems to document interactions, track requests, and maintain accurate records. I contributed to a 30% reduction in average query resolution time through improved coordination, follow-up, and workflow management, and achieved customer satisfaction ratings above 80%. I also support new team members with training on CRM systems, customer service procedures, and operational workflows.

Experience

Customer Experience Personnel
Managed customer enquiries, service requests, and operational issues, ensuring timely resolution and high satisfaction. Supported onboarding, KYC compliance, and cross-functional coordination to improve service delivery.
CRMMicrosoft Dynamics 365ZendeskHubSpotXplorer CRMKYCAMLCustomer ServiceRelationship ManagementProcess Improvement

Education

Chartered Institute of Personnel Management
Chartered Institute of Personnel Management certification in view.
Institute of Management Leadership and Productivity Development
Graduate Leadership and Management Professional certification.
Federal University of Agriculture, Abeokuta
Bachelor of Science in Animal Nutrition with Second Class Upper Division.
Emmanuel Comprehensive College
Completed Senior School Certificate Examination (SSCE).

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About

Experience

Customer Experience Personnel

Managed customer enquiries, service requests, and operational issues, ensuring timely resolution and high satisfaction. Supported onboarding, KYC compliance, and cross-functional coordination to improve service delivery.

CRMMicrosoft Dynamics 365ZendeskHubSpotXplorer CRMKYCAMLCustomer ServiceRelationship ManagementProcess Improvement

Education

Chartered Institute of Personnel Management

Chartered Institute of Personnel Management certification in view.

Institute of Management Leadership and Productivity Development

Graduate Leadership and Management Professional certification.

Federal University of Agriculture, Abeokuta

Bachelor of Science in Animal Nutrition with Second Class Upper Division.

Emmanuel Comprehensive College

Completed Senior School Certificate Examination (SSCE).