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Victoria Bassey
Looking for a jobCustomer Service Representative
Customer Service Representative at Globacom Nigeria Ltd, with 97% customer satisfaction and 95% first response resolution.
NigeriaCustomer Service Representative at Globacom Nigeria Ltd
About
At Globacom Nigeria Ltd, I handle customer enquiries, complaints, product clarifications, and account updates across inbound and outbound support. I document customer records and tickets, and maintain escalation continuity through issue closure.
I achieved 97% customer satisfaction and improved first response resolution performance to 95% within assigned support workflows. I also relay recurring service issues and customer insights to internal teams.
At Career Crafters Academy, I managed shared inboxes and remote customer communication, and coordinated calendars, meetings, and reminders. My internship support work maintained zero missed communication opportunities.
Experience
Customer Service Representative
Handled high volume inbound and outbound customer interactions, resolved issues through empathy-driven communication, and maintained accurate documentation and escalation continuity.
Customer SupportInbound CallsOutbound CallsComplaint ResolutionTicket EscalationCRMCustomer RetentionEmail SupportDocumentationDe escalation
General Virtual Assistant Intern
Managed shared inboxes, coordinated calendars and meetings, and delivered remote customer support through email-based communication with professional turnaround.
Email SupportInbox ManagementCalendar Management
Education
University of Calabar
Pursued a Bachelor of Arts in Linguistics and Communication Studies at the University of Calabar.
Alison
Completed the Customer Service Experience course on Alison.
Alison
Completed the Intermediate Customer Service and Retention Management course on Alison.
Career Crafters Academy
Completed the Virtual Assistant Training at Career Crafters Academy.