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Victoria Lookabill
Looking for a jobUHC Advocate
I help healthcare members and patients navigate benefits, care, appointments, and financial processes with accuracy and empathy.
United StatesUHC Advocate at UHC
About
At UHC, I support Medicaid members as they navigate benefits, care access, providers, eligibility, coverage, and community resources while resolving concerns with empathy and accuracy.
I've also supported patient and provider operations at Open Door Counseling, Morris Eye Group, Humana Pharmacy Mail Order Support, and Accelerated Claims. My work has included scheduling, insurance verification, medical records, prescription support, claims follow-up, copay processing, and accurate documentation.
Across healthcare, banking, claims accounting, and customer service roles, I bring clear communication, reconciliation and cash-handling accuracy, organized recordkeeping, and dependable support in high-volume environments.
Experience
UHC Advocate
Supports Medicaid members by helping them understand benefits, access care, and navigate the healthcare system. Provides guidance on eligibility, coverage, providers, and community resources while resolving member concerns with empathy and accuracy.
MedicaidHealthcare NavigationCustomer ServiceProblem SolvingCommunication SkillsCompliance
Safe at Home
Supports a client with daily living activities and helps them recognize and respond to social cues in real-world situations. Creates a safe, judgment-free environment and coaches on time-management skills and personal accountability.
Daily Living SupportSocial SignalsEmpathyActive ListeningTime ManagementPositive Reinforcement
Education
University of Maryland University College
Pursuing an associate degree in Business Administration, with completion pending.
Martinsburg College
Completed a certification in Medical Office Administration with a minor in Medical Terminology in May 2019.
Completed a certification in Medical Office Administration with a minor in Medical Terminology in May 2019.
Glendale Career College
Earned a certification in Insurance and Coding with a minor in Medical Office Specialist in May 2008.
Earned a certification in Insurance and Coding with a minor in Medical Office Specialist in May 2008.