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Client Success Manager
Customer Success Manager at Blue Jean Networks / Integris who grew a 40+ account book's MRR by 15%.
United StatesClient Success Manager at Blue Jean Networks / Integris
Owned a $115K MRR portfolio of 40+ SMB accounts, managing the full lifecycle from onboarding through multi-year renewal. Held account churn to 2% and grew book MRR 15% in FY2025, driven largely by security and AI expansion.
Customer SuccessRetentionChurn ManagementExpansion RevenueRenewalsQBRsSBRNPSClient OnboardingSLA ManagementExecutive CommunicationManaged IT ServicesCybersecurityMDRITDRMicrosoft CopilotDevice Lifecycle ManagementProcurementMobile Device ManagementHubSpotConnectWise Manage
Advised B2B clients on hardware strategy, large-scale device procurement and fleet standardization. Averaged a 95 NPS, consistently among the top performers at Apple's Fifth Avenue flagship store.
B2B SalesHardware StrategyIT Device ProcurementFleet StandardizationMDMAddigyCustomer Relationship ManagementNPS
Supervised and scheduled a team of EMD-certified dispatchers in a 24/7 emergency operation. Built and enforced QA/QC protocols for call triage accuracy and response time compliance.
Emergency DispatchTeam SupervisionSchedulingQA&QCTriageResponse Time ComplianceDecision making
Completed coursework in business administration.
Earned a high school diploma.
Profile sourced from Himalayas.