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Vipul Yadav
Looking for a jobSupport Analyst
Support Analyst at Amazon.com who automated publisher outreach, cutting manual effort by 75%.
IndiaSupport Analyst at Amazon.com
Experience
Support Analyst
Delivered real-time operational support and onboarding guidance to internal stakeholders and publishing partners, investigating complex escalations to ensure high service quality standards.
Real Time SupportOnboardingEscalation ManagementStakeholder ManagementService quality
Catalog Analyst
Collaborated with cross-functional teams to resolve workflow bottlenecks and refine system operating procedures. Authored operational workflows and SOPs, managed SharePoint repositories, and designed MIS dashboards in Power BI and Excel. Executed data migration using Python and SQL, and built automation tools to streamline reporting.
Workflow ConfigurationSOP DocumentationSharePointPower BIExcelPythonSQLData MigrationProcess OptimizationKPI TrackingCross Functional Collaboration
Education
M.Phil. in English
M.Phil. in English degree.
M.A. in English
M.A. in English degree.
PG Diploma in Computer Application
PG Diploma in Computer Application.
B.E. Mechanical Engineering
B.E. in Mechanical Engineering.
PMI
Technical Product Management Certificate from PMI / LinkedIn Learning.
LinkedIn Learning
Power BI Certificate from LinkedIn Learning.
Scrum Alliance
Certified ScrumMaster from Scrum Alliance, expired Sep 2025.
Certified ScrumMaster from Scrum Alliance, expired Sep 2025.