Vitorino Ferreira

Engineer IT Tooling (Senior)

Acted as senior technical authority for end-to-end IT support, leading MDM migration from Miradore to JumpCloud, managing Okta IAM, Google Workspace, and vendor relationships. Led EDR migration to CrowdStrike Falcon and implemented asset inventory and IAM access review automations.

JumpCloudOktaGoogle WorkspaceCrowdStrike Falcon Cloud SecurityAtlassian AssetsJira Service ManagementN8nREST APIsBASHPowerShellMDMIAM

IT Support Lead / Senior IT Support

Led implementation and deployment of JumpCloud MDM for 150+ macOS and 10+ Windows devices, administered Okta IAM and Google Workspace, managed vendor relationships, and implemented Atlassian Assets integration and IAM access review automation.

JumpCloudOktaGoogle WorkspaceAtlassian AssetsJira Service ManagementMDMIAMVendor Management

Desktop Support Manager / Senior Tech Ops Specialist

Led implementation and administration of ManageEngine Endpoint Central and Jamf Pro for endpoint management, implemented Snipe-IT for asset management, and administered Okta IAM and Google Workspace. Managed vendor relationships and security.

Endpoint CentralJamfSnipe ITOktaGoogle WorkspaceMDMIAMVendor Management

Support Engineer - Intune

Microsoft

Provided advanced support and administration for Microsoft Intune, covering device enrollment, configuration profiles, compliance policies, and application deployment. Designed endpoint-management solutions integrated with Microsoft Entra ID and Microsoft 365.

Microsoft IntuneMicrosoft Entra IDMicrosoft 365Windows AutopilotMDMModerate Acute MalnutritionConditional AccessSecurity Baselines

ICT Technician

Maintained IT infrastructure, configured local computers, managed inventories, supported network equipment installation, and resolved hardware/software incidents across Windows, Android, and iOS.

WindowsAndroidiOSImagingApplication DeploymentIP phonesNetwork EquipmentInventory ManagementIncident ManagementIMAC (Install Move Add Change)

ICT Technician

Fujitsu Technology Solutions

Maintained IT infrastructure, performed local computer setup and configuration, managed inventories, supported network equipment installation, and resolved hardware/software incidents. Led Windows 7 to Windows 10 SCCM migration and Snipe-IT implementation.

WindowsSCCMSnipe ITImagingApplication DeploymentIP phonesNetwork EquipmentInventory ManagementIncident ManagementIMAC (Install Move Add Change)