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Vivek Chavan
Looking for a jobSr. Customer Success Executive
I deliver concurrent software implementation projects from kickoff through go-live.
IndiaSr. Customer Success Executive at Mastersoft ERPSolution Pvt. Ltd.
About
I've managed up to 10 concurrent software implementation projects at Mastersoft ERP Solution, taking delivery from requirement gathering and kickoff through testing, UAT, training, go-live, and post-implementation support.
I build project plans, schedules, milestone trackers, and status reports while managing risks, dependencies, change requests, escalations, and delivery commitments. I coordinate closely with clients and Development, QA, Product, and Support teams to resolve issues and keep work moving.
I’ve also supervised teams of 3–10 members, assigned tasks, reviewed deliverables, and supported client deployment and application issue resolution. My work includes BRDs, functional requirements, data migration coordination, client training, and implementation documentation.
Experience
Sr. Customer Success Executive
Managed up to 10 concurrent software implementation projects, coordinating end-to-end delivery from kick-off through post-implementation support. Supervised a team of 3-10 members, managed project plans, and coordinated with cross-functional teams and clients.
Project ManagementSoftware ImplementationTeam ManagementClient DeliveryJiraFreshdeskQassistExcelMicrosoft WordPowerPointSQLCrystal Reports
Application Deployment Engineer
Supported application deployment and implementation activities, resolving client queries and application-related issues. Coordinated with clients and internal teams to understand technical issues and requirements, and prepared technical documentation.
Education
KBC North Maharashtra University
Master of Science in Information Technology from KBC North Maharashtra University, Jalgaon, from 2012 to 2014.
Master of Science in Information Technology from KBC North Maharashtra University, Jalgaon, from 2012 to 2014.
KBC North Maharashtra University
Bachelor of Computer Science from KBC North Maharashtra University, Jalgaon, from 2008 to 2011.
Bachelor of Computer Science from KBC North Maharashtra University, Jalgaon, from 2008 to 2011.
LinkedIn Learning
Completed Power BI Desktop training on LinkedIn Learning, focusing on hands-on reporting and dashboards.