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Utility Engineer / O'Calc Engineer / Katapult Pro Engineer
I perform pole loading analysis and utility engineering using O-Calc, Katapult Pro, and IKE Office.
North MacedoniaUtility Engineer / O'Calc Engineer / Katapult Pro Engineer at Vertical Dynamix
Performed pole loading analysis of existing and proposed pole configurations using O'CALC software. Reviewed Make Ready Engineering worksheets and photos, interfaced with field engineers and utilities, and tracked project progress.
O CalcIKE OfficeKatapult ProPole Loading AnalysisUtility EngineeringData EntryKMZ FilesProject Tracking
Performed pole loading analysis of existing and proposed pole configurations using O'CALC software. Reviewed Make Ready Engineering worksheets and photos, interfaced with field engineers and utilities, and tracked project progress.
O CalcIKE OfficeKatapult ProPole Loading Analysis
Earned Microsoft Advertising Search Certification.
Earned Microsoft Advertising Native & Display Certification.
Earned Google Ads Display Certification.
Earned Google Ads Search Certification.
Earned MCPS: Microsoft Certified Professional.
Earned MS: Programming in HTML5 with JavaScript and CSS3.
Completed high school diploma in Mechanical Engineering and Metallurgy.
Maintained a positive, empathetic, and professional attitude toward customers, responding promptly to inquiries and resolving complaints. Communicated with customers through email and processed orders, forms, and requests.
Customer SupportCommunication SkillsProblem SolvingEmail CommunicationOrder ProcessingRecord keeping
Ensured sites and services met quality standards including reliability, usability, and performance. Reported bugs and issues, removed scammers and phishing content, and demonstrated strong attention to detail and decision-making skills.
Quality AssuranceFraud PreventionAttention To DetailDecision makingOrganizationWorking Under Pressure
Maintained database of clients and shipment orders, handled OPL on behalf of interstate offices, and scheduled and booked deliveries. Liaised with transport companies and monitored LCLs and FCLs transport activities.
LogisticsDatabase ManagementSchedulingCustomer ServiceInvoicingFreight Coordination
Provided customer support to assist customers in making cost-effective and correct use of products, including planning, installation, training, troubleshooting, and maintenance. Solved technical issues and managed multiple tasks.
Customer ServiceTechnical SupportTroubleshootingMultitaskingMarketingTime ManagementQuality Assurance
Created, developed, and managed content for the organization's web presence, coordinated web projects, and maintained a consistent look and feel. Oversaw freelancers and tracked site metrics.
Content ManagementWeb CoordinationCopy EditingProofreadingTeam LeadershipWeb TechnologiesAnalytics
Organized and produced multimedia music events in Macedonia with audiences up to 4,000 persons. Responsibilities included operational, logistical, and artistic assignments, as well as promotion on the internet, music magazines, conferences, TV, and radio.
Event ProductionLogisticsPromotionMultimediaOrganization
Licensed Windows software and took ownership of incoming support demands via phone and email. Resolved support demands to customer satisfaction and created a positive impression of the client.
Customer ServiceTechnical SupportCommunication SkillsProblem SolvingMultitaskingMarketingTime Management
Helped customers with computer, application, and internet usage, and responded to error messages. Assisted with downloads, printing, scanning, and emailing documents, and sold computer accessories and services.
Customer ServiceTroubleshootingComputer LiteracyInternet UsageSalesRecord keeping
Profile sourced from Himalayas.