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Technical Product Manager
Technical Product Manager at Walmart Global Tech delivering Me@Walmart payroll, benefits, and workforce self-service across Canada.
CanadaTechnical Product Manager at Walmart Global Tech
Lead end-to-end product ownership of the Me@Walmart digital platform supporting 404 retail stores and 18 supply chain sites across Canada. Drive delivery of mission-critical payroll-impacting systems and manage P1-priority applications.
Product ManagementAgileScrumJiraConfluenceServiceNowWorkdaySQLStakeholder ManagementUATBATRelease Management
Owned strategic digital product initiatives to improve enterprise operational workflows, ensuring accuracy, efficiency, and seamless user experience across delivery and fulfillment systems. Led rollout of Picture Proof of Delivery and resolved SAP CRM classification issues.
Product ManagementAgileScrumJiraSAP CRMUATQAStakeholder ManagementProcess Optimization
Led enterprise-scale digital platform deployments across EMEA & AMER for clients including Samsung Americas, LG USA, HDFC Bank, and others. Designed and configured intent-based conversational workflows integrating AI and automation.
Product ImplementationAIAutomationWorkflow OptimizationRequirements GatheringSolution DesignQAUATClient Management
Worked with enterprise clients including Chanel and Signet Jewellers as part of the Solutions Architecture team to design standard best-practice SaaS packages. Developed Next Generation Reporting using HTML, XML, and JavaScript.
Business AnalysisSaaSHTMLXMLJavaScriptReportingProcess ImprovementStakeholder Management
Managed database operations for 10-15 US enterprise practices, including MSSQL installations, upgrades, migrations, and user management. Developed SQL Agent jobs, alerts, and notifications, and created eBO (Cognos) reports.
MSSQLSQLDatabase ManagementCognosSMTPTroubleshootingSystem Administration
Worked on large-scale projects and handled claims processing, payment receiving, denial management, client engagement, appeal writing, payment posting, claim correction, and handling the AR cycle.
Claims ProcessingPayment PostingDenial ManagementFull Cycle ARClient Engagement
Post-Graduation in Information Technology Project Management from Conestoga College, Ontario, Canada, from September 2023 to April 2024, with a GPA of 3.6/4.
Post-Graduation in Information Technology Project Management from Conestoga College, Ontario, Canada, from September 2023 to April 2024, with a GPA of 3.6/4.
Post-Graduation in Information Systems Business Analysis from Northern College of Applied Arts & Technology, Ontario, Canada, from September 2022 to April 2023, with a GPA of 4/4.
Post-Graduation in Information Systems Business Analysis from Northern College of Applied Arts & Technology, Ontario, Canada, from September 2022 to April 2023, with a GPA of 4/4.
Bachelor of Computer Engineering from Gujarat Technological University, from August 2011 to June 2015, with a CPI of 7.9/10.
Bachelor of Computer Engineering from Gujarat Technological University, from August 2011 to June 2015, with a CPI of 7.9/10.
Certified Scrum Master (CSM) certification from Scrum Alliance.
SQL Server 2008 Database Development (MCTS) certification from ITS.
SQL Server 2008 Database Development (MCTS) certification from ITS.
Enterprise Design Thinking Practitioner certification from IBM.
Certified Scrum Product Owner (CSPO) certification from Scrum Alliance.
Profile sourced from Himalayas.