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Walter Ferreira
Looking for a jobSystem Analyst / Integrations and Migrations
Systems Analyst at Animati PACS who integrated PACS with RIS/HIS systems and improved support resolution time by 15%.
BrazilSystem Analyst / Integrations and Migrations at Animati PACS
Experience
System Analyst / Integrations and Migrations
Managed an average of 30+ support and integration tickets per week, improving resolution time by 15%. Spearheaded complex integrations between PACS and RIS/HIS healthcare systems, led homologation of integration projects, and optimized database performance using PostgreSQL and MySQL.
PACSRIS HISHealthcare InteroperabilitySystems IntegrationsProject HomologationPostgreSQLMySQLDatabase OptimizationTechnical SupportTicket Management
System Analyst / ERP Implementation
Provided advanced Tier 2 (L2) technical support for enterprise ERP users, meeting SLAs and resolving complex system architecture issues. Directed end-to-end implementation of ERP modules, conducted requirements-gathering sessions, managed homologation and testing, and facilitated recruitment and onboarding.
ERP ImplementationTechnical SupportSLA TrackingRequirements GatheringProject HomologationQuality AssuranceCRM ManagementClient NegotiationDocumentationUser TrainingOnboarding
Education
Centro Universitário Estácio de Sá
Bachelor's Degree in Systems Analysis and Development, completed in December 2018.
Bachelor's Degree in Systems Analysis and Development, completed in December 2018.