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Wassim Lahmar
Open to opportunitiesCustomer Support Specialist
Customer support specialist with over 6 years of experience.
TunisiaCustomer Support Specialist at Keywords Studios
About
With over six years of hands-on experience in delivering exceptional customer service and technical support, I thrive in fast-paced environments where resolving customer issues efficiently is key. Known for my ability to manage high-volume inquiries, I consistently exceed expectations by providing timely solutions and fostering positive customer experiences.
My journey includes working as a Customer Support Specialist at Keywords Studios, where I assist customers with a video game project, collaborating with international teams to troubleshoot technical issues. Previously, I served as a UK Customer Care Specialist at Vistaprint, where I handled inquiries through various channels, ensuring accurate diagnosis and providing appropriate solutions. My experience as an English Teacher further honed my communication and interpersonal skills, allowing me to build strong rapport with clients and coach teams effectively.
Experience
Customer Support Specialist
Assisting customers with an assigned video game project, collaborating with international teams, and troubleshooting technical issues for players. I provide timely solutions and forward key information to developers.
Customer ServiceTechnical SupportProblem SolvingTicketing SystemsVideo Game KnowledgeTeamworkCommunication Skills
UK Customer Care Specialist
Answered UK clients' inquiries through various channels, performed accurate diagnosis of inquiries, and provided appropriate solutions based on defined procedures. Supported internal and external customers effectively.
Customer ServiceProblem SolvingTime ManagementInquiry Diagnosis
Education
Faculty of Humanities and Social Sciences of Tunis
Pursued a Bachelor's degree in English Language and Literature, focusing on the study of English literature, linguistics, and language skills. Developed critical thinking and analytical skills through extensive reading and writing assignments.