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wessley rock
Open to opportunitiesMaintenance Coordinator
Collection Agent focused on recovery strategy, repayment plans, and aged-debt reduction.
MexicoMaintenance Coordinator at PMI Richmond Property Management
About
I’m a highly skilled Collection agent with 2 years of experience in collections, recovery strategy, and structuring. I manage bad debt by cutting down the number of aged accounts and keeping the delinquency process controlled and accurate.
In my collections roles, I administered the delinquency cycle, made collections calls, and used skip tracing to locate and reconnect with account holders. I created repayment plans based on account holders’ financial situations and identified past due accounts to contact for payment arrangements.
Beyond collections, I’ve supported property operations as a Maintenance Coordinator, coordinating maintenance to keep day-to-day systems running smoothly. I’m comfortable working with property tools including Appfolio, Propertyware, yardi, and Rentvine.
I bring strong time management, clear communication, and a team-first approach to every task. I also offer language support as a French-English interpreter and bring hands-on applied food production experience from my education.
Experience
Maintenance Coordinator
Coordinated maintenance activities and supported property operations. Managed scheduling and communication to help address resident or unit issues.
TeamworkCommunication SkillsMaintenance CoordinationProperty ManagementSchedulingTime ManagementAppfolioYardiPropertywareRentVine
Maintenance Coordinator
Worked as a maintenance coordinator supporting property upkeep and maintenance workflows. Coordinated communication to ensure maintenance requests were handled efficiently.
TeamworkMaintenance CoordinationProperty Management
Education
Hotel School Sir Gaetan Duval
Completed a National Trade Certificate (NTC 2) in Pastry Production at Hotel School Sir Gaetan Duval from Aug 2005 to Jul 2010. Coursework covered pastry production theory, food production, applied science, and communication.
Completed a National Trade Certificate (NTC 2) in Pastry Production at Hotel School Sir Gaetan Duval from Aug 2005 to Jul 2010. Coursework covered pastry production theory, food production, applied science, and communication.