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Enrollment Representative
Customer service professional specializing in client relations, process improvement, and technical support.
United StatesEnrollment Representative at Stride, Inc.
Streamlined enrollment processes for 100+ students achieving 100% regulatory compliance and drove a 20% increase in accepted applications through relationship management and process improvements.
Enrollment managementCRMProcess ImprovementData EntryCompliance
Provided technical support for Intuit QuickBooks, resolving issues via remote tools and documenting solutions to the ticketing system, achieving a 95% customer satisfaction rate.
Technical SupportQuickbooksTicketing SystemsCustomer ServiceTroubleshooting
Completed a Bachelor of Business Administration in Accounting at the University of North Carolina at Wilmington from 2013 to 2016.
Completed a Bachelor of Business Administration in Accounting at the University of North Carolina at Wilmington from 2013 to 2016.
Designed and crafted custom furniture while managing all business operations including budgeting and client collaboration to deliver tailored projects with precise finishes.
WoodworkingCustom Furniture DesignCustomer CollaborationBusiness OperationsBudgetingProject Management
Analyzed contract modifications for clinical trials, led client strategy calls to manage budgets and requirements, and collaborated cross-functionally to streamline workflows and meet tight deadlines.
Clinical TrialsBudget ManagementClient StrategyCross Functional CollaborationDocument ReviewProject Coordination
Managed accounts payable and receivable, prepared monthly financial statements, and maintained accurate reconciliations to improve financial reporting and reduce risk.
BookkeepingAccounts PayableAccounts ReceivableFinancial ReportingReconciliationsQuickbooks OnlineExcel
Profile sourced from Himalayas.