Loading profile…
Wickus Schutte
Open to opportunitiesService Manager
I lead operations, logistics, and service teams to improve quality, KPIs, and client outcomes.
South AfricaService Manager at McGee Ford Groblersdal
About
At McGee Ford Groblersdal, I lead the service department, planning daily workflow, tracking KPIs, managing quality control, and resolving client escalations. I rebuilt client relationships and a stable, high-performing team through a period of multiple new hires while lifting CX scores.
Across Rosle Boerdery and Risseeuw Boerdery, I managed citrus production, packhouse operations, export documentation, quality compliance, and end-to-end logistics from farm to port. I have led workforces of up to 120 labourers and managed orchard establishment, irrigation, fertilizer, herbicide, and chemical spray programmes.
I'm completing a Bachelor of Business Administration and bring hands-on operational leadership together with advanced Excel-based data capturing, cleaning, reporting, and process tracking.
Experience
Service Manager
Leads the dealership's service department, managing a diverse team to ensure timely, correct vehicle delivery to clients. Plans daily workflow, tracks key operational metrics, and manages client escalations while safeguarding customer experience metrics.
Team LeadershipWorkforce ManagementQuality ControlKPI ManagementOperations ManagementProcess ImprovementCustomer ExperienceCustomer Relationship Management
Logistics Manager & Citrus Production Manager
Oversaw the planting and establishment of 130 ha of newly developed citrus orchards. Managed water management, fertilizer, and herbicide application programs, and planned end-to-end logistics for the citrus packing season from farm to port.
Logistics ManagementSupply Chain CoordinationProduction Management
Education
University of South Africa
Currently pursuing a Bachelor of Business Administration with 144 credits remaining, expected completion in the first semester of 2027.
Currently pursuing a Bachelor of Business Administration with 144 credits remaining, expected completion in the first semester of 2027.
University of Pretoria
Studied GeoInformatics but did not complete the degree.
University of Pretoria
Studied Civil Engineering but did not complete the degree.
Hoërskool Nylstroom
Completed the National Senior Certificate (Grade 12).