Wonder Joseph

Customer Service Advisor (Supervisor)

SharkNinja

Managed escalated concerns and coordinated case tracking, workload distribution, and cross-team communication. Guided colleagues on policies and maintained accurate documentation.

Escalation ManagementCustomer ServiceConflict ResolutionDocumentationTeam Coordination

HR Assistant

Supported full-cycle recruitment, including resume screening, interview scheduling, and candidate pipeline management. Coordinated onboarding and maintained employee records.

RecruitmentResume screeningInterview SchedulingOnboardingHR AdministrationData PrivacyMicrosoft Office

Project Coordinator, Marketing and Administration

Coordinated flood-relief and beach-cleanup initiatives and organized volunteers. Developed social media strategies to promote projects and communicate with community members.

Project CoordinationVolunteer ManagementSocial Media StrategyCommunity OutreachAdministration

Administrative Assistant

Provided administrative support, responded to inquiries, and prepared business documents. Maintained organized filing systems and records using Microsoft Office tools.

Administrative SupportSchedulingMicrosoft OfficeRecord keepingCommunication Skills

Secretary

Managed organizational records, correspondence, and meeting documentation. Supported event planning and logistics while coordinating information among members.

Records ManagementCorrespondenceEvent PlanningCoordinationAdministration

Cashier

Processed high-volume transactions and maintained accurate financial records. Handled customer inquiries and complaints professionally.

Cash HandlingFinancial RecordsCustomer ServiceTransaction Processing

Sales and Service Representative

Built customer relationships through clear communication and product knowledge. Supported accurate sales processing and maintained customer records.

Customer Relationship ManagementSales processingCommunication SkillsRecord keeping