Xolani Mkhombo

I've supported clients at Worldwide Advisory Services by addressing inquiries, resolving complex issues, and maintaining accurate customer account records through CRM software. I use customer feedback and satisfaction surveys to identify service trends, improve delivery, and support customer retention and loyalty initiatives. My troubleshooting and product knowledge contributed to a 95% resolution rate. I've also trained new staff on customer service protocols and company policies, while collaborating with team members to streamline service delivery and improve customer experience. I'm comfortable delivering remote support through email, chat, and phone, and collaborating across time zones with Slack, Zoom, and Microsoft Teams.