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Data Product Lead
Product leader at Ticketmaster and REST who turned an 11-day ticket-sales reporting cycle into real-time client insight.
AustraliaData Product Lead at LeavePlus
Set the product strategy for LeavePlus's data products, building trusted capabilities to improve industry coverage, member outcomes and regulatory performance. Defined product vision, multi-year strategy and roadmap across analytics, data sharing and data integration.
Product StrategyRoadmappingData ProductsAnalyticsData SharingData IntegrationAI ReadinessFederated Ownership Model
Led the data product portfolio behind REST's member engagement, marketing and employer services, turning data into personalised experiences in a highly regulated environment. Defined modernisation strategy for 4 interconnected products and aligned 9 business domains behind one roadmap.
Product StrategyProduct Operating ModelData ProductsPersonalizationMarketing AutomationAnalyticsData ScienceIntegrationGovernance
Owned global strategy and roadmaps for Ticketmaster's client reporting, marketing and integration products, used across 30+ international markets. Turned an 11-day reporting cycle into real-time insight and rebuilt a major partner relationship through a beta relaunch of data access.
Product StrategyRoadmappingClient ReportingMarketingIntegrationAPIsReal Time AnalyticsPartnership ManagementMonetisation
Led Ticketmaster's customer insight and marketing products across EMEA, APAC and Latin America, enabling personalised fan engagement. Grew Messenger to 2.5bn+ marketing engagements a year and launched predictive personalisation products across 80M+ fan records.
Product ManagementCustomer InsightsMartechPersonalizationSegmentationCRMPredictive AnalyticsTeam Building
Designed Ticketmaster's global single customer view across 80M+ fan records, creating the enterprise data foundation for customer intelligence and personalisation. Created master data management and security models to enable data sharing with partners.
Data ArchitectureMaster Data ManagementData IntegrationCustomer DataData GovernanceSecurity Model
Provided data and BI solutions across consumer retail, industrial distribution, express logistics, telecommunications, semiconductor manufacturing, and regulated health sectors.
Data ConsultingBusiness IntelligenceData Solutions
Performed commercial analytics for Sigma-Aldrich's European sales organisation in life science research supplies.
Sales AnalyticsCommercial Analytics
Associate's degree in Statistics & Data Management from Université Lumière Lyon 2.
Product Leadership Certification from Product School.
Agile Product Manager and Agile Scrum Master certification from LearningTree.
Profile sourced from Himalayas.