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Junior Program Manager – QA Operations & Analytics

Directed end-to-end quality audit operations for insurance advisory processes, ensuring SLA compliance and regulatory adherence. Identified critical customer-impacting gaps, co-designed correction workflows, and led AI-assisted audit workflows with structured QA prompts.

Quality AssuranceRoot Cause AnalysisAI Assisted WorkflowsPrompt DesignSOP DevelopmentProcess ImprovementStakeholder CommunicationCoachingMentorshipEscalation AnalysisCustomer Correction WorkflowsMicrosoft OfficeCRM Tools

Transaction Processing Associate

Accenture India Pvt Ltd

Responded to customer and internal queries through shared mailboxes and case-management systems, ensuring timely resolution. Processed and reconciled financial transactions across multiple client accounts with high accuracy and within SLA timelines.

Transaction ProcessingReconciliationsCustomer Query ResolutionCase ManagementFinancial AccuracySLA ComplianceBank Reconciliation

Customer Support Executive

Delivered online product demonstrations and onboarding to clients, helping them understand the platform. Handled customer queries and support requests, contributing to higher client satisfaction.

Product DemonstrationsOnboardingCustomer SupportQuery ResolutionFeedback AnalysisData AccuracyCompliance

Intern – Customer Satisfaction & Promotional Activities Study

Researched customer satisfaction strategies and analysed promotional campaigns to understand customer retention techniques in retail.

Customer Satisfaction AnalysisPromotion AnalysisCustomer RetentionRetail