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Yasenia Leanos
Looking for a jobAccount Manager
Account Manager at Quorum who built its account management workflow and achieved 100% retention in Q3 2026.
United StatesAccount Manager at Quorum
Experience
Account Manager
Manage a book of 46 government, nonprofit and corporate accounts; built the full account management workflow from the ground up. Achieved 100% retention in Q3 2026 by designing a renewal prioritization framework to sequence risk.
Account ManagementRenewal PrioritizationRisk ManagementSalesforceGongPendoZendeskExecutive Business ReviewStakeholder Management
Volunteer, Spanish Interpreter
Interpret in Spanish for applicants and clinic staff, helping families navigate the U.S. citizenship process. Assist applicants with completing naturalization applications accurately.
Spanish InterpretationImmigration SupportClient Assistance
Client Success Manager
Managed a $3M+ enterprise portfolio at 93% gross retention and 104% net revenue retention. Partnered with Finance, Product and Support to cut issue resolution time by 40%.
Client SuccessPortfolio ManagementRetentionRevenue RetentionIssue ResolutionBusiness ReviewsNegotiationTraining
Client Success Manager
Managed a $1M+ enterprise portfolio with a 92% renewal rate through structured account planning. Reduced time-to-value by 35% and improved client engagement by 25%.
Client SuccessAccount PlanningRenewal ManagementTime To ValueClient EngagementQuarterly Business ReviewCross Functional Collaboration
Software Implementation Manager
Co-led platform launch to 200+ franchise owners, reaching 95% adoption through structured rollout planning. Built automated onboarding workflows that improved implementation efficiency by 20%.
Software ImplementationOnboardingWorkflow AutomationTrainingClient ConsultingProcess Optimization
Implementation Consultant / Client Success Manager
Led SaaS implementations for municipal government clients, configuring environments to stakeholder requirements and operational workflows. Achieved an 88% customer advocacy conversion rate.
SaaS ImplementationConfigurationStakeholder ManagementClient SuccessCustomer Advocacy
Operations Consultant
Delivered 100+ SaaS implementations and improved enterprise client adoption by 35%. Mentored junior consultants on account performance.
SaaS ImplementationClient AdoptionMentorshipAccount Performance
Talent Acquisition Consultant
Provided talent acquisition consulting services.
Implementation Account Manager
Managed implementation accounts for ADP AdvancedMD.
Implementation Manager
Managed implementation projects for NWP Services Corporation.
REALTOR®
Independent practice in residential and commercial sales and leasing; manage contracts, negotiations and client outcomes end to end.
Real Estate SalesLeasingContract ManagementNegotiationClient Management
Education
University of Phoenix
Bachelor of Science in Business Management from the University of Phoenix.