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Yash Jain
Looking for a jobTechnical Support & Storage/Backup Engineer
Technical Support & Storage / Backup Engineer at Microsoft, cut VM downtime by 40% across a 5,000+ user infrastructure.
IndiaTechnical Support & Storage/Backup Engineer at Microsoft (Concentrix Technologies)
Experience
Technical Support & Storage/Backup Engineer
Managed and optimized Hyper-V environments, achieving 99.9% HA uptime and reducing VM downtime by 40%. Resolved 1,000+ production incidents and provided technical leadership in ITIL frameworks.
Windows ServerHyper VPowerStoreNetApp ONTAPVeeam Backup and ReplicationVSSFailover ClusteringCSVSANNASFiber ChannelISCSIMPIOLUN ProvisioningSQL ServerAzure Stack HCIAzure ArcSCCMJiraITILRoot Cause AnalysisStorportWindows Performance MonitorWindows Event ViewerCluster LogsTSSHAR Logs
Quality Assurance Analyst
Teleperformance Global Services Pvt. Ltd.
Evaluated customer interactions across voice, email, and chat channels for a team of 30+ agents, ensuring quality and process compliance. Monitored KPIs including CSAT, FRT, and IQS, delivering actionable insights that improved team performance.
Quality AssuranceKPI MonitoringCSATFirst Response TimeInternal Quality ScoreFeedbackCalibrationSLA Adherence
Technical Support Tier 3
Teleperformance Global Services Pvt. Ltd.
Delivered Tier-3 technical support for Norton Antivirus across Windows, Mac, iOS, and Android, resolving 30+ customer issues daily. Provided virus and spyware protection, remote diagnosis, and remediation using screen-sharing tools.
Norton AntivirusWindowsMaciOSAndroidRemote DiagnosisScreen Share TechnologyBSODPrinter SetupWindows Installation And ConfigurationDriver ManagementVPNFirewallsSecurity scanningAHT
Education
Amity University, Jaipur
Pursued a Bachelor of Computer Application, achieving 69.5%.
Bal Niketan Sr. Sec. Happy Public School
Completed Grade 12th with 88.4%.