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Yehia Marzouk
Looking for a jobBPO Strategic Project Management & Transition Manager
Project Manager at Etisalat Global Service, launched 20+ BPO business lines generating $2.5M+ in annual revenue.
EgyptBPO Strategic Project Management & Transition Manager at Etisalat Global Service (EGS)
About
At Etisalat Global Service, I spearheaded the launch of the Etisalat UAE Offshore Account and more than 20 BPO business lines, generating $2.5M+ in annual revenue. I coordinated cross-functional teams of 150+ across HR, IT, Training, and MIS.
I built project plans that defined scope and objectives while optimizing resource allocation and reducing project costs by 15%. I also developed risk mitigation plans, supporting 99.8% risk mitigation and on-track delivery.
After more than 10 years leading operations, transitions, and business-line launches in telecom and BPO, I’m applying that foundation to software and technology delivery. I bring PMP certification, Agile and Scrum fundamentals, and working knowledge of software delivery tools and practices.
Experience
BPO Strategic Project Management & Transition Manager
Spearheaded the launch of the Etisalat UAE Offshore Account and 20+ BPO business lines, generating $2.5M+ in annual revenue. Supervised cross-functional teams of 150+ members and reduced project costs by 15%.
Project ManagementRisk ManagementResource AllocationStakeholder EngagementAgileScrumWaterfallIT InfrastructureOperations Management
Business Development Senior Supervisor
Pioneered the Contact Center strategy, increasing customer satisfaction by 25%. Managed the Workload Committee, reducing call volume by 30%.
Business DevelopmentStrategyCustomer Satisfaction
Education
Project Management Institute
Project Management Professional (PMP) certification obtained in 2025.
Project Management Professional (PMP) certification obtained in 2025.
COPC
Completed COPC Registered Coordinator Training and Situational Front Line Leadership Course in 2011.
Completed COPC Registered Coordinator Training and Situational Front Line Leadership Course in 2011.
COPC
Completed High Performance Management Techniques training by COPC in 2005.
Completed High Performance Management Techniques training by COPC in 2005.
Modern Academy
Bachelor of Business Administration in Management from Modern Academy.