Loading profile…
Yoav Shlomov
Looking for a jobQA Engineer — Growth Domain Owner
QA Engineer at Artlist who built an agent to validate live pricing against billing data and flag discrepancies.
IsraelQA Engineer — Growth Domain Owner at Artlist
Experience
QA Engineer — Growth Domain Owner
Owned QA for the Growth domain, covering pricing, checkout, plan changes, credit wallets, and trial-to-paid journeys. Built an autonomous agent that validates live pricing against the billing system and alerts on discrepancies, catching two billing misconfigurations before production.
QAGrowthPricingCheck OutBillingAI AgentsSlackMixpanelDatadogSentryRun BooksIncident ManagementAutomationPlaywrightGitlab CIBDDGherkinZephyrREST APIsGoogle Apps Script
Technical Support Specialist (Tier 2)
Handled Tier 2 escalations for subscriptions, payments, and technical faults across web, mobile, plugins, and AI products. Investigated issues to root cause and provided engineering with reproducible reports, coordinating between support, product, and R&D.
Tier 2 SupportSubscriptionsPaymentsTechnical IssuesWebMobilePluginsAI ProductsRoot Cause AnalysisZendeskSalesforceCross functional Coordination
Technical Support Representative
Provided real-time technical support for professional audio software and hardware, including DAW, plugin, interface, licensing, and routing issues on macOS and Windows. Diagnosed environment-specific faults live across chat, email, and phone for customers in the U.S. and Europe, entirely in English.
Technical SupportAudio SoftwareDAWPluginsInterfacesLicensingRoutingMacOSWindowsReal Time DiagnosticsEnglish
Education
The New School for Jazz & Contemporary Music
BFA in Jazz Performance from The New School for Jazz & Contemporary Music in New York, completed with a full merit scholarship.