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Yogita Bhosale
Looking for a jobITSM Engineer
ITSM Engineer at FirstCry.com who supported B2B, B2C, MIS, WMS, TMS, and ATS systems.
IndiaITSM Engineer at FirstCry.com (Brainbees Solutions Pvt Ltd)
Experience
ITSM Engineer
Provided L2/L3 application and technical support across B2B, B2C, MIS, WMS, TMS, and ATS systems. Troubleshot critical production issues, ensuring 95%+ SLA compliance and rapid service restoration.
Application SupportIncident ManagementEscalation ManagementRCAStakeholder ManagementSQLMonitoringWindowsLinuxJiraServiceNowCRMExcelGoogle SheetsRemote ToolsZendesk
Technical Support Engineer
Delivered application support and issue resolution across multiple internal products. Logged, tracked, and analyzed incidents to reduce repeat issues.
Application SupportIncident ManagementRCAJiraServiceNowSQLMonitoringWindowsLinuxCRMExcelGoogle SheetsRemote ToolsZendesk
Education
MSC(Computer Science)
Completed Master of Science in Computer Science.
ITIL
Certification in ITIL.
Agile
Certification in Agile.