Yogita Mishra

Technical Support Executive

Teleperformance

Provided technical support to customers on billing and payment-related issues, using tools like Hendrick, Cybersource, and Payment Search to verify transactions and identify errors or fraud. Coordinated with backend teams for timely resolution and maintained high service metrics.

HendrickCyberSourcePayment SearchCRMTicketing SystemsTechnical TroubleshootingBillingFraud DetectionAHTFCRCSATProcess ImprovementTeamworkCommunication SkillsConflict Resolution

Tutor & Counsellor

Planned and executed strategic market initiatives and developed a strong referral network to drive business growth. Promoted digital tools to enhance learning and ensured ongoing user support and satisfaction.

Strategic PlanningReferral NetworkingDigital ToolsUser SupportInstructional MethodsClassroom Activities

Freelancer Customer Service Associate

Assisted buyers via calls, verified and updated information on the IndiaMART portal, and responded to inquiries by reviewing past interactions. Conducted research to ensure data accuracy in buyer communications.

Customer ServiceData VerificationResearchCommunication SkillsProblem Solving

HR Executive

Managed end-to-end recruitment for MNCs, SMEs, and local businesses, delivering services such as permanent hiring, contract staffing, and strategic HR planning. Recruited interns for key domains and conducted employee well-being engagement sessions.

RecruitmentContract StaffingStrategic HREmployee EngagementTalent AlignmentWellbeing Sessions

Tutor And Counsellor

Promoted the institution through seminars, campaigns, and meetings, leading to increased student enrollment and sales. Connected with clients, utilized market trends, and aligned offerings with customer needs to convert leads and close deals.

MarketingSalesLead ConversionClient RelationshipsMarket TrendsCommunication Skills