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Yolisma Parras
Looking for a jobPWT (Pilot Workforce Team) Supervisor
Claims and operations professional at MAXIMUS who analyzed performance data and improved claims and appeals workflows.
United StatesPWT (Pilot Workforce Team) Supervisor at MAXIMUS Inc.
About
At MAXIMUS, I reviewed call quality and performance metrics, then created and analyzed Excel and Power BI reports to support operational reviews.
I evaluated dashboards and pilot data, documented observations, and recommended process improvements. I also reviewed escalations and reassigned cases when appropriate.
As a Supervisor at MAXIMUS, I supported team members handling health insurance claims filing and appeals, and reinforced accurate documentation and established procedures.
Earlier, I assisted customers with health insurance claims and billing questions across Medicare and the Health Insurance Marketplace. I’m fluent in English and Spanish and am seeking a remote role in claims, billing, quality assurance, reporting, or operations support.
Experience
PWT (Pilot Workforce Team) Supervisor
Monitored call quality and reviewed performance metrics to identify trends and improve accuracy. Created and analyzed reports using Excel, Power BI, and internal systems, and supported process improvements.
ExcelPower BIInternal ReportingQuality AssuranceCall MonitoringPerformance MetricsTrend AnalysisProcess ImprovementEscalation ReviewDocumentation
Supervisor
Reviewed employee performance and call quality, provided coaching, and supervised teams handling health insurance claims and appeals. Trained new employees on policies and procedures.
Education
Gladys Porter High School
Earned a High School Diploma from Gladys Porter High School in Brownsville, Texas.