Yordy Reyes

Looking for a job

Client Service Associate

Client Service Associate at Hire Horatio handling up to 80 daily support tickets across payment, account, and travel issues.

Dominican RepublicClient Service Associate at Hire Horatio

Experience

Client Service Associate
Manage an average of 40 customer support tickets per day, scaling to approximately 80 during peak periods. Provide high-touch support via chat, SMS, and email, resolving payment, account, rewards, travel, and application issues.
FullstoryRetoolBrazeCheckbookSlackSanaNotionCustomer SupportTechnical TroubleshootingCase ManagementEscalation ManagementProcess ImprovementConfidential Information Handling
Customer Service Representative
Provided customer support through chat and voice channels, addressing inquiries and resolving service-related issues. Investigated customer concerns and provided accurate solutions while maintaining strong attention to detail.
Customer ServiceProblem SolvingCommunication SkillsCase ManagementConflict ResolutionAttention To Detail
Assistant Programmer
Upwork
Assisted with programming-related tasks and technical problem-solving. Worked with clients to understand technical requirements and provide appropriate solutions.
ProgrammingTechnical Problem SolvingDocumentationSoftware Troubleshooting
Spanish Tutor for English Speakers
Upwork
Provided personalized Spanish instruction to English-speaking students, developing lessons covering grammar, vocabulary, pronunciation, and conversational Spanish.
Spanish InstructionLesson PlanningAdaptabilityCommunication Skills
Order Entry Clerk
Processed customer orders and maintained accurate order-related information. Collaborated with sales and warehouse teams to support accurate and timely order fulfillment.
Data EntryOrder ProcessingCollaborationRecord keepingProblem Solving

Education

Universidad Tecnológica de Santiago (UTESA)
Currently pursuing a degree in Systems Engineering, combining customer-facing experience with technical troubleshooting, problem-solving, and programming knowledge.
Technical High School
Completed a technical high school program with a focus on computer science.

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Experience

Client Service Associate

Manage an average of 40 customer support tickets per day, scaling to approximately 80 during peak periods. Provide high-touch support via chat, SMS, and email, resolving payment, account, rewards, travel, and application issues.

FullstoryRetoolBrazeCheckbookSlackSanaNotionCustomer SupportTechnical TroubleshootingCase ManagementEscalation ManagementProcess ImprovementConfidential Information Handling

Customer Service Representative

Provided customer support through chat and voice channels, addressing inquiries and resolving service-related issues. Investigated customer concerns and provided accurate solutions while maintaining strong attention to detail.

Customer ServiceProblem SolvingCommunication SkillsCase ManagementConflict ResolutionAttention To Detail

Assistant Programmer

Upwork

Assisted with programming-related tasks and technical problem-solving. Worked with clients to understand technical requirements and provide appropriate solutions.

ProgrammingTechnical Problem SolvingDocumentationSoftware Troubleshooting

Spanish Tutor for English Speakers

Upwork

Provided personalized Spanish instruction to English-speaking students, developing lessons covering grammar, vocabulary, pronunciation, and conversational Spanish.

Spanish InstructionLesson PlanningAdaptabilityCommunication Skills

Order Entry Clerk

Processed customer orders and maintained accurate order-related information. Collaborated with sales and warehouse teams to support accurate and timely order fulfillment.

Data EntryOrder ProcessingCollaborationRecord keepingProblem Solving

Education

Universidad Tecnológica de Santiago (UTESA)

Currently pursuing a degree in Systems Engineering, combining customer-facing experience with technical troubleshooting, problem-solving, and programming knowledge.

Technical High School

Completed a technical high school program with a focus on computer science.