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Youssef Obeid
Open to opportunitiesDigital Transformation & Technology Consultant
Digital transformation executive at BindBots who launched Weebe’s multi-vendor marketplace and integrated its ERP workflows.
LebanonDigital Transformation & Technology Consultant at Salem Group
Experience
Digital Transformation & Technology Consultant
Deliver technology consulting and training to improve digital adoption, workforce readiness, productivity, and system performance. Develop curricula, assessments, practical assignments, and reporting frameworks.
IT ModernizationDigital MarketingProductivity ToolsChange ManagementTrainingCurriculum Development
Founder & Managing Partner
Founded and lead a digital transformation consultancy delivering CRM, low-code, automation, integration, and adoption programs across the Zoho ecosystem. Managed at least 68 unique customers and 120 distinct customer-service engagements.
Zoho OneCRMContent CreatorrecruitDeskSales IntelligenceBooksInventoryCommerceFlowAnalyticsZoho WorkDriveSignSocialProjectREST APIsWebhooksJavaScript
Vice President - Board Member
Support board governance, strategic and production planning, operational improvement, compliance, grant-funded growth, and digital market outreach.
Board GovernanceStrategic PlanningProduction Planningoperational improvementsComplianceGrant FundingDigital Marketing
Operations & Financial Control Specialist
Led the launch of a commission-based multi-vendor marketplace, defining operating procedures, system architecture, seller lifecycle controls, and go-live readiness. Managed onboarding for major vendors including Samsung, LG, Beytech, and Abed Tahan.
ERPCRMShopifyWebkulProcess MappingVendor OnboardingFinancial ControlTestingUATSystem IntegrationProject Management
Manager of Digital Transformation & Operations
Led healthcare digital transformation through agile delivery, AI automation, secure cloud migration, and legacy system modernization. Directed operations across marketing, customer care, warehouse, inventory, finance, service coordination, IT, and vendor management.
Agile DeliveryAI AutomationCloud MigrationLegacy System ModernizationOperations ManagementVendor ManagementAudit ReadinessAccess ManagementData GovernanceCost ControlWhatsApp BusinessVendor PortalPayment Workflows
Project Lead - Sales Strategy & Digital Marketing
Designed market research, lead generation, outreach, campaign reporting, and product-development plans for GCC and USA expansion. Increased qualified leads by 35% through email, SMS, WhatsApp Business API, targeted social outreach, and structured follow-up.
Market ResearchLead GenerationEmail MarketingSMS MarketingWhatsApp Business APISocial Media OutreachCampaign ReportingProduct Development
Knowledge Management & Integration Specialist
Developed a knowledge management system for Apple Authorized Service Providers, improving repair tracking, documentation, data visibility, and KPI reporting. Integrated diagnostic and metric tools and streamlined service data processes, reducing repair turnaround time by 20%.
Knowledge ManagementApple ServicesRepair TrackingDocumentationData VisibilityKPI ReportingDiagnostic ToolsMetricsProcess Improvement
Service Center Manager
Led Apple service operations and technical audits across Cairo, Beirut, and Qatar, maintaining repair, customer experience, and quality standards. Launched the Apple Authorized Service Center in Egypt, overseeing legal setup, compliance, procurement, recruitment, training, and operating procedures.
Apple Service OperationsTechnical AuditsQuality StandardsCustomer ExperienceCompany SetupComplianceProcurementRecruitmentTrainingGSXSalesforceData IntegritySecurity AccessService ContinuityCSAT
Service Operations Supervisor
Helped launch ABMCARE Lebanon and establish service workflows, quality controls, repair lifecycle management, coaching, and escalation procedures. Achieved up to 95% CSAT through team coaching, customer follow-up, and continuous performance monitoring.
Service OperationsWorkflow DesignQuality ControlRepair ManagementCoachingEscalation ProceduresCSATPerformance Monitoring
Service Technician
Diagnosed and repaired Apple devices and accessories, maintaining quality standards and improving repair documentation and customer communication.
Apple Device RepairDiagnosticsQuality StandardsDocumentationClient Communication
Education
Business Administration - Marketing and Organizational Management
Completed studies in Business Administration with a focus on Marketing and Organizational Management in 2021.
Completed studies in Business Administration with a focus on Marketing and Organizational Management in 2021.
Superior Technician Diploma - Systems and Networks
Completed a Superior Technician Diploma in Systems and Networks in 2014.
Completed a Superior Technician Diploma in Systems and Networks in 2014.