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Zabir User
Open to opportunitiesInbound Sales Representative
Fraud and revenue-focused customer support consultant using data analysis to reduce risk and drive sales.
IndiaInbound Sales Representative at Accenture India Solutions
About
I’m a revenue generation and risk management specialist with a strong background in consultative sales, technical troubleshooting, and fraud detection in fast- paced contact center environments. I use data analysis to solve complex customer issues while ensuring compliance and minimizing financial and reputational risk.
I’ve provided comprehensive customer support and handled high volumes of inbound calls, proactively identifying and investigating potential fraud cases. By applying company policies, monitoring patterns, and using advanced tools, I mitigate fraud risk for both the company and customers.
I also drive inbound revenue by converting inquiries into tailored solutions through consultative selling, technical expertise on device ecosystems, billing clarity, target achievement, and customer retention. I’m motivated by continuous improvement—staying current with fraud trends and delivering empathetic, high-value service.
Experience
Inbound Sales Representative
Drove revenue for Verizon by converting inbound inquiries into tailored 5G plan solutions using consultative selling and up-to-date technical knowledge of devices and ecosystems. Resolved billing/account discrepancies, supported plan upgrades against targets, and improved retention through high-quality, empathetic customer service.
Inbound SalesConsultative Selling5G Plan MatchingTechnical TroubleshootingCustomer RetentionCustomer Service
Fraud Specialist
Handled high-volume inbound calls in a fast-paced contact center, investigating suspected fraud and applying Chase.com fraud-prevention policies to reduce financial and reputational risk. Used data and analytical techniques to detect anomalous patterns and followed compliance-focused procedures during investigations.
Fraud DetectionRisk Management
Education
G.H. Raisoni College of Commerce, Science & Tech
Pursuing/completed the Bachelor of Commerce and Computer Application (BCCA), with all coursework completed and results awaited. Expected completion is April 2026.
Pursuing/completed the Bachelor of Commerce and Computer Application (BCCA), with all coursework completed and results awaited. Expected completion is April 2026.
Bhavans B.P Vidya Mandir, Ashti
Completed CBSE 12th grade (Science stream) in 2019.
Completed CBSE 12th grade (Science stream) in 2019.