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Supervisor – Dispatch Operations
Dispatch Operations Supervisor at Charter Communications who built an analytics and reporting group handling 5,000+ monthly submissions.
United StatesSupervisor – Dispatch Operations at Charter Communications
Oversaw a regional expansion program that increased technician headcount by 240%, managing work from planning through completion. Built an analytics and reporting group managing over 5,000 monthly form submissions and 15 recurring operational reports.
OperationsAnalyticsReportingPerformance MonitoringProcess ImprovementCross Department CoordinationExcelPower BITableauMicrostrategyPower Automate
Managed scheduling and quota adjustments across 200+ markets, balancing operational needs with service requirements. Reviewed and updated operational records to ensure accuracy, consistency, and audit readiness.
SchedulingOperationsData AccuracyCross functional Coordination
Managed departmental productions from planning through execution, including equipment procurement, budgeting awareness, and safety compliance. Conducted vendor comparisons and cost analysis to support purchasing decisions within departmental budgets.
BudgetingSafety ComplianceStakeholder CoordinationVendor ManagementProject Management
Currently pursuing a B.S. in Data Analytics with a focus on operational insight and process improvement.
Earned a B.F.A. in Technical Theatre.
Profile sourced from Himalayas.