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zainab abdul
Open to opportunitiesTravel Manager / Telesales
I’m a customer support and operations professional delivering high-volume, SLA-focused service.
United StatesTravel Manager / Telesales at Dreamport
About
I’m a Chat Support and Customer Service Professional with 5 years of experience handling high-volume customer inquiries across travel, logistics, and e-commerce. I manage both inbound and outbound customer interactions—using consultative selling to convert inquiries into bookings and proactive service to support retention.
In my recent roles, I conducted 80–100 outbound calls daily while resolving complex issues through phone, email, and live chat, and I maintained service standards and SLA expectations. I also processed bookings, itinerary changes, cancellations, and refunds using Sabre GDS, and I handle demanding support volumes (60+ inbound calls per day) with accurate customer records. I’m driven by conflict resolution, clear communication, and strong CRM workflows with Zendesk, Salesforce, HubSpot, Intercom, Google Workspace, and Microsoft Office.
Experience
Travel Manager / Telesales
Conducted 80–100 outbound calls daily to drive bookings for flight deals and travel packages while building customer relationships through consultative selling. Managed high-volume inbound inquiries and processed bookings, itinerary changes, cancellations, and refunds accurately using Sabre GDS.
Outbound CallingConsultative SalesInbound Customer SupportSabre GDSRefund ProcessingConflict Resolution
Customer Service Support
Handled 60+ inbound customer calls per day, resolving shipping and delivery issues with accurate record keeping and efficient case handling. Supported customer retention by delivering proactive, solution-focused service in a high-volume support environment.
Communication SkillsInbound Customer SupportPhone SupportCustomer Retention
Education
Federal Polytechnic Nasarawa
Earned an HND in Library & Information Science Technology at Federal Polytechnic Nasarawa from 2018 to 2020.
Earned an HND in Library & Information Science Technology at Federal Polytechnic Nasarawa from 2018 to 2020.