zainab Adetunji

People & Scheduling Coordinator

Coordinates client bookings, cleaner schedules, and operational records. Manages follow-ups and supports recruitment and onboarding administration.

HubSpotAirtableWhatsAppSchedulingCoordinationDocumentationRecruitment support

Customer Service Support / Call Centre Agent

United Bank for Africa (UBA)

Handled over 70 customer interactions daily via phone, resolving account enquiries and complaints. Documented interactions in CRM and collaborated with teams to improve customer experience.

CRMBanking SystemsCustomer ServiceComplaint ResolutionEscalation ManagementCommunication Skills

Customer Service Representative

Assisted customers with account enquiries via phone and digital channels. Investigated concerns, maintained CRM records, and guided customers through registration processes.

CRMCustomer ServiceCommunication SkillsProblem Solving

Customer Service Representative

Delivered in-store customer service, resolved complaints, and assisted customers with product selection. Collected feedback to improve service delivery.

Customer ServiceComplaint ResolutionCommunication Skills

Customer Support Representative

Guaranty Trust Bank (GTBank)

Assisted customers with account enquiries and banking services. Verified identities per KYC procedures and updated customer information in CRM systems.

CRMKYCCustomer ServiceBanking Operations