Zannatul Ferdous

I’m a Sales Development Representative with 2+ years of experience in outbound prospecting, cold calling, lead qualification, appointment setting, and CRM management. I focus on generating qualified opportunities, managing sales pipelines, and supporting sales conversations that convert. In my most recent role as a Sales Executive, I closed sales through structured, conversion-focused follow-ups, generating approximately $3,000 in revenue per sale. I handled inbound heat pump sales calls, qualified leads end-to-end, and made 80–120 outbound calls daily while booking 10–15 meetings weekly. I also bring strong CRM discipline from my Sales Development Representative experience, where I managed lead tracking, follow-ups, and pipeline activity in Zoho CRM. I supported appointment scheduling and maintained accurate records to improve follow-up consistency and pipeline visibility for the sales team. Before sales, I built customer-facing communication skills as a Customer Service Associate for a nationwide government information service, handling high-volume inbound inquiries. That experience shaped how I listen, clarify needs quickly, and resolve issues professionally—especially when supporting international customers.