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Zed Wabwire
Open to opportunitiesManager – Quality, Training & Policy
Target-driven business operations professional with diverse expertise.
KenyaManager – Quality, Training & Policy at Majorel Kenya
About
I am a target-driven business operations professional with progressive experience in the E-Commerce, BPO, and Tech start-up sectors. My diverse skill set includes business operations management, growth and commercial management, strategy formulation, and process automation. I excel in operation management and customer experience management, and I am passionate about utilizing my expertise to drive company growth and profitability.
In my current role as Manager of Quality, Training & Policy at Majorel Kenya, I lead a team responsible for operations across Sub-Saharan Africa. I have successfully implemented quality control plans and driven cost efficiency through effective budget planning. My previous experiences have equipped me with the ability to analyze market opportunities and develop strategies that enhance profitability and market share.
I am committed to continuous improvement and innovation, as demonstrated by my achievements in reducing operational costs and enhancing customer satisfaction. My goal is to leverage my leadership competencies and analytical mindset to contribute to a company's success and sustainability.
Experience
Manager – Quality, Training & Policy
Overseeing operations in Sub-Saharan Africa, managing internal teams, and driving quality metrics. Responsible for formulating quality frameworks, workforce planning, and enhancing user experience through customer feedback audits and data analytics.
Operations ManagementQuality ControlTeam LeadershipPerformance MetricsProcess AutomationCustomer Experience ManagementStakeholder ManagementData Analysis
Regional Manager - Operations Delivery & Performance (SSA)
Led Sub-Saharan Africa regional operations, scaling headcount from 50 to 250 agents in 8 months and delivering 15% revenue growth. Managed end-to-end client lifecycles and implemented data-driven performance frameworks.
Operations Management
Education
Kenya Methodist University
Pursuing a Master of Science in Project Management, expected to complete in August 2027.
Pursuing a Master of Science in Project Management, expected to complete in August 2027.
Lean Six Sigma
Certification in Lean Six Sigma Yellow Belt, obtained in July 2025.
Certification in Lean Six Sigma Yellow Belt, obtained in July 2025.
Achiever College of Professionals
Diploma in Operations Management from Achiever College of Professionals, completed in 2025.
Diploma in Operations Management from Achiever College of Professionals, completed in 2025.
Earn and Excel
Completed a certification in Data Analysis with Excel, gaining skills in data manipulation, visualization, and analytical techniques using Excel.
Africa Data School
Completed a certification in Data Analysis and Visualization, learning to analyze data sets and create visual representations to communicate insights effectively.
Udemy
Achieved a certification in Financial Evaluation and Modelling, focusing on financial analysis, forecasting, and modeling techniques.
Earn and Excel
Certification in Data Analysis with Excel, obtained in July 2021.
Certification in Data Analysis with Excel, obtained in July 2021.
Moi University
Studied Penology, Correction and Administration, focusing on the criminal justice system, rehabilitation processes, and administrative practices within correctional facilities.
Lugulu A.C High School