Client Experience Coordinator

The Client Experience Coordinator will operate with a high sense of urgency and will deliver the results in client management. This individual will make an immediate contribution by drawing upon previous client servicing experience. Working closely with other internal business units, the Client Experience Coordinator will be responsible for ensuring the client’s needs and expectations are being met by the organization. About 80-90% of this job entails data entry, with the remaining 10–20% being problem solving and critical thinking, which may include process improvements. Job Duties and Responsibilities:

Client Servicing (70%)

Serve as the primary point of contact for clients; maintain consistent contact to maximize client service and satisfaction to improve overall client experience; handling incoming calls at a professional level.