Technical Service Representative I (US, Remote)

Requisition ID : 68234 Title :Technical Service Representative I (Remote) Salary Range: Salary Minimum: $19.00 Salary Maximum: $23.00 Arthrex , Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. We are seeking a customer-focused and technically minded Technical Service Representative I to join our remote team in a fast-paced, highly regulated environment.

This role serves as the primary point of contact for technical support inquiries from customers and sales representatives, providing expert guidance on Synergy products and accessories, including preventive maintenance information, and troubleshooting support throughout the Arthrex RMA process. The ideal candidate thrives in a call center environment, works independently, and cultivates a strong product knowledge, exceptional attention to detail, and a quality-focused mindset. Candidates should be resourceful, agile, engaging team players with at least two years of experience using business applications such as databases, data entry systems, or ERP platforms. Experience working directly with customers and sales representatives in a customer service capacity is required, while experience in a regulated industry environment is highly preferred.