Client Enablement & Solutions Specialist, Workforce AI

Aya Healthcare$36.06 – $50.48 per hourUnited States only

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Join Aya Healthcare , winner of multiple Top Workplace awards!

We are seeking an enthusiastic, hands-on Client Enablement & Solutions Specialist to support the successful adoption and ongoing use of the Workforce AI platform. This highly visible role will contribute to client discovery and solution design, support platform configuration and testing, facilitate User Acceptance Testing, and provide go-live support. A significant focus of the role will be developing and delivering client training, creating and maintaining job aids and other Workforce AI resources, and translating complex functionality into clear, practical guidance for end users and administrators.

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Client Enablement & Solutions Specialist, Workforce AI at Aya Healthcare · ApplyPick

Customer Discovery & Solution Design
Participate in client-facing discovery sessions, gathering information about current staffing and scheduling practices, workflows, and technology configurations.
Identify potential solution recommendations based on discovery findings.
Document client needs and collaborate with internal teams to align discovery outcomes with Workforce AI product capabilities.
Configuration, Testing & Quality Assurance
Collaborate with internal resources to configure and validate the Workforce AI platform for each client.
Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
Validate client data and system behavior against expected workflows and forecasting logic.
Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Workforce AI leadership.
Client Training, UAT, Resource Development & Go-Live Support
Develop and maintain comprehensive client training plans for all Workforce AI modules.
Deliver and facilitate client training sessions tailored to different user roles.
Facilitate User Acceptance Testing (UAT), ensuring client readiness and alignment with business processes.
Create, update, and maintain job aids, user guides, and other enablement resources across all Workforce AI modules.
Translate Workforce AI functionality and workflows into clear, practical guidance for end users.
Support go-live readiness activities and provide post-live assistance until clients successfully transition to Product Support and Client Success teams.
Project Collaboration & Continuous Improvement
Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
Provide insights from client feedback to influence product enhancements and internal process improvements.
Support building scalable frameworks, templates, and best practices to enable future growth of Workforce AI

Client Enablement & Solutions Specialist, Workforce AI

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Client Enablement & Solutions Specialist, Workforce AI

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