ERM Director, Commercial Customer and Success (US, Virtual, NOAM)
BCD Travel$136K – $156K per yearUnited States only
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- Shape what's next with BCD
- ERM Director, Commercial Customer and Success (Remote)
Full time, United States
The Global ERM Business Success Director is accountable for customer success, business growth, and strategic account development across the ERM vertical. The role combines customer relationship management, operational performance oversight, commercial expansion, and business development to ensure customers achieve measurable business outcomes while driving profitable growth for BCD Travel 's global ERM business. The position serves as the primary sponsor for customer value realization and acts as a strategic partner to Sales, Operations, Product, and Technology teams in expanding ERM's market presence and revenue growth.