FBS - Lead CX Journey Owner
Capgemini Technology ServicesBrazil only
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Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.
Requirements
About The Role
Owns several customer journey areas from start to finish and is the decision-maker for how they perform. Leads work to improve journey effectiveness and customer satisfaction using human-centered design. Works with project teams and senior leaders to make sure journey strategies support business goals. Works with a high level of independence and may lead a team.