Executive Director, Project Management

Civia HealthUnited States only

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Job Title: Global Study Delivery Lead
Location: Remote-Flexible/Global
Job Type: Full-Time, exempt
Reports To : Chief Operating Officer

SUMMARY

To lead and be accountable for Civia's global study delivery function, setting the standard for operational excellence, building high-performing delivery capability, and ensuring the successful delivery of all studies to time, cost, quality, and client expectations.

SCOPE

This is a hands-on, operational delivery role — not advisory and not a back-office systems function. The Global Study Delivery Lead is the global delivery authority for Civia’s studies, accountable for delivering them to time, cost, and quality, acting as a primary client point of contact, and owning project-management excellence across the organisation. Its defining way of working is close, day-to-day partnership with in-country delivery teams — enabling them and holding a single, high standard everywhere — and it is the single accountable owner of how delivery performance is reported. Where study-level delivery is managed at country level, this role owns delivery across the entire global portfolio, together with the methodology, baselines, and KPIs that make it repeatable.

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Executive Director, Project Management at Civia Health · ApplyPick

Align Site Operations, Recruitment, Regulatory, Data, Quality, and Safety with country teams to deliver each study to plan
Facilitate portfolio- and study-level delivery reviews and drive timely resolution of bottlenecks
Establish clear accountability so every country team and function knows what it owns and by when
Escalate constructively and act decisively when delivery performance deviates from plan Methodology, Baselines, Forecasts & KPIs
Identify, create, and implement Civia’s study delivery methodology, documentation, and processes — the means by which studies are delivered reliably
Define the reporting baselines and forecasting models against which all study delivery is planned and measured
Design, implement, and own the KPI framework for study delivery, ensuring metrics are meaningful, comparable, and acted upon globally
Act as the single source of truth for study-performance reporting — owning the accuracy, currency, and integrity of every system, report, and KPI
Embed a single, repeatable way of working that removes delivery variability across studies, sites, and geographies Governance, Risk & Continuous Improvement
Establish disciplined governance routines and a performance cadence across the portfolio
Ensure continuous audit and inspection readiness is built into delivery
Lead corrective actions and continuous-improvement initiatives, closing the loop from insight to embedded change
Continuously refine methodology based on delivery data, lessons learned, and evolving client and regulatory expectations Performance Measures (KPIs)
On-time delivery: Studies delivered to agreed timelines across the global portfolio
On-budget delivery: Delivery to cost and margin protection across the portfolio
Quality: Delivery to required quality, with continuous audit and inspection readiness sustained
Portfolio delivery vs commitment: ≥100% of study commitments met across the global portfolio
Client satisfaction: Strong sponsor feedback on delivery and repeat awards
Country-team partnership: Strength of collaboration with in-country delivery teams, evidenced by consistent, high-quality delivery and expectations exceeded across geographies
Forecast accuracy: Delivery performance tracking on or ahead of approved baselines and forecasts
Reporting integrity: Study performance always represented accurately and current, with systems, reports, and KPIs trusted as the single source of truth
Delivery variability: Year-on-year reduction in delivery variance and avoidable slippage
Project-management maturity: Consistent, high-standard application of delivery methodology and KPIs across all studies and geographies Experience & Qualifications:

Executive Director, Project Management

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SUMMARY

Executive Director, Project Management

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SUMMARY

Study Delivery — Time, Cost & Quality

Required Experience

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