Medical Information Specialist with Italian and English (Maternity Leave Replace

This role focuses on customer service and support in the medical field, providing specific information on healthcare products and services.

Responsibilities:

Managing all customer inquiries to a successful resolution; Providing product and disease state information covering both on and off label information within the guidelines of Standard Responses; Providing world-class customer service and immediate resolution to inquiries at the point of customer contact; Effectively and consistently communicating messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service; Evaluating and escalating calls appropriately; Responding to non-phone customer inquiries (e.g., e-mail, fax); Complying with all industry regulations including adverse event and product quality processes; Managing all assigned project work in a timely manner; Maintaining up-to-date knowledge of product, medical, disease and industry information; Obtaining pertinent customer information and record customer interactions in appropriate systems; Communicating customer calls, issues, trends, programs, and solutions; Interacting with team members to manage a broad number of products, medical and business issues and share best practices.