Customer Service Representative - 10 am - 7 pm CST OR 11 am - 8 pm CST

The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will support either 10am -7pm CST (Mon -Fri) OR 11am - 8pm CST (Mon-Fri) shifts.

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

Responsible for consistently meeting production standards for inbound and outbound calls Responsible for consistently meeting quality assurance standards.

Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.