E-commerce & Operations Coordinator (Pharma/Supplements) - NZ

D2BPhilippines only

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About the Company

The client is a New Zealand-based wellness brand specialising in nutritional supplements and wellness products. The company is committed to developing high-quality, science-led products that support everyday health and wellbeing. With a growing presence across New Zealand and Australia, they continue to expand its e-commerce, wholesale, and retail operations while maintaining a strong focus on product quality and customer experience.

About the Role

We are looking for a highly organised and proactive E-commerce & Operations Coordinator to support the day-to-day operations of a growing wellness brand across New Zealand and Australia.

This is a broad, hands-on role suited to someone who enjoys working across multiple areas of a business, including e-commerce, customer experience, wholesale account management, supply chain, inventory coordination, and project administration.

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E-commerce & Operations Coordinator (Pharma/Supplements) - NZ at D2B · ApplyPick

E-commerce & Customer Experience
Manage customer enquiries across email, live chat, helpdesk, website, and social media channels.
Oversee online order processing, tracking, amendments, cancellations, refunds, returns, and subscription changes.
Coordinate with couriers and third-party logistics (3PL) providers to resolve delivery issues and fulfilment discrepancies.
Monitor customer feedback, identify recurring issues, and prepare monthly customer insights reports.
Brand & Influencer Coordination
Manage day-to-day communications across Instagram, Facebook, and TikTok, following established brand guidelines.
Coordinate influencer and UGC creator outreach, applications, product gifting, campaign timelines, and deliveries.
Maintain creator databases, campaign trackers, usage rights, posting schedules, and partnership documentation.
Support PR activities, brand collaborations, and monthly influencer reporting.
Wholesale & Retail Operations
Coordinate new wholesale account enquiries, onboarding, and ongoing retailer relationships.
Process wholesale orders, confirmations, and invoicing using Unleashed.
Maintain wholesale pricing, product information, retailer documentation, and promotional materials.
Coordinate with distributors, retail partners, warehouses, and logistics providers to ensure timely order fulfilment.
Support wholesale reporting, sales performance tracking, and retailer re-order activities.
Supply Chain & Inventory Coordination
Assist with production scheduling, purchase orders, supplier follow-ups, and import/export logistics.
Monitor stock levels, inventory movements, batch tracking, expiry dates, and warehouse accuracy.
Liaise with manufacturers, suppliers, freight providers, and 3PL partners across New Zealand and Australia.
Track production timelines, warehouse transfers, delivery documentation, and supplier milestones.
Support demand forecasting, inventory reporting, and monthly supply and operations planning.
Project & Business Operations
Coordinate new product development activities, including product documentation, specifications, costing records, and production timelines.
Support product launches, packaging readiness, and operational project administration.
Maintain operational trackers, master data, dashboards, SOPs, and shared documentation.
Assist with business-wide projects, process improvements, system integration, and operational reporting.
Provide regular progress updates and administrative support to the Head of Operations.

E-commerce & Operations Coordinator (Pharma/Supplements) - NZ

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About the Company

About the Role

E-commerce & Operations Coordinator (Pharma/Supplements) - NZ

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About the Company

About the Role

Key Responsibilities

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What We're Looking For

Benefits

New Zealand Business Hours

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